SMS Customer Care — Program Details & Consent
Last updated: September 2026
What this program is
5th Element Digital sends service-related SMS messages only to opted-in contacts at existing client businesses. Messages may include operational account alerts, such as when a new contact-form inquiry is submitted to a client-owned website or a demo created for that client is viewed. Recipients may reply with questions or instructions, and 5th Element Digital may respond by text.
These alerts concern each client's own website and services. 5th Element Digital does not purchase, sell, rent, or share leads or contact lists, and this SMS program is not used for affiliate marketing, promotions, or cold outreach. Website visitors and contact-form submitters are not enrolled in this program or sent messages through it.
Message frequency
Message frequency varies based on account activity and your conversations with us. Replying with questions or instructions may result in additional service-related responses.
Message and data rates may apply. Consent to receive SMS messages is not a condition of purchasing any goods or services. Mobile carriers are not liable for delayed or undelivered messages.
Help & opt-out
Reply HELP for assistance, or email jason@5thelementdigital.com. Reply STOP at any time to opt out. After opting out, you will receive a confirmation and no further messages unless you enroll again.
How consent is obtained
Recipient phone numbers are provided directly by existing client-business contacts during onboarding. They are not collected from public forms, website visitors, purchased lists, or third parties. A 5th Element Digital team member verbally confirms the following script with each client-business contact before enrolling their number:
5th Element Digital: "As part of our service, we can send you automated SMS customer-care and account-alert messages about the services we provide to your business — for example, when your website receives a new contact-form inquiry or a demo created for you is viewed. You may reply with questions or instructions, and we may respond by text. We do not use this program for affiliate marketing, promotions, or cold outreach. Message frequency varies based on account activity and your conversations with us. Message and data rates may apply. Consent is not a condition of purchase. Reply HELP for help or STOP to opt out. Terms and Conditions are available at https://www.5thelementdigital.com/terms and our Privacy Policy is available at https://www.5thelementdigital.com/privacy. Would you like to receive these text messages?"
Client-business contact: "Yes please."
5th Element Digital: "Great! We will send you a text message to confirm your enrollment here shortly."
We only enroll a number after receiving an affirmative "yes." Enrollment is then confirmed with a one-time text: "You're now subscribed to 5th Element Digital SMS customer care. Message frequency varies. Message and data rates may apply. Reply HELP for help or STOP to opt out."
Texts from the businesses you hire
5th Element Digital also provides scheduling and invoicing software to home-service businesses. When you request service from one of those businesses through its website form or online booking page, or give it your mobile number in person, that business may send you service texts through our platform: appointment reminders and confirmations, a message when the technician is on the way or running late, replies to your own call or text, invoice and payment notices, and one request for feedback after a visit. Every message names the business it is from. No marketing or promotional messages are sent through this program.
Message frequency depends on your appointments with that business, usually a few messages per visit. Message and data rates may apply. Consent is not a condition of purchasing any goods or services. Mobile carriers are not liable for delayed or undelivered messages. Texts are not sent between 8 pm and 8 am in the business's local time.
Consent is collected where you give the business your number. Each form shows: "By providing your number you agree to receive service texts from [Business]. Msg & data rates may apply. Reply STOP to opt out, HELP for help." We record when you agreed, which form you used and the wording shown. Reply STOP to any message to opt out of texts from that business; you will receive one confirmation and nothing further unless you reply START. Reply HELP for help, or email support@5thelementdigital.com. Neither we nor the business shares your number or consent status with third parties for marketing.
More information
See our Terms of Service and Privacy Policy.