SMS Customer Care — Program Details & Consent

Last updated: August 2026

What this program is

5th Element Digital sends service-related SMS messages only to opted-in contacts at existing client businesses. Messages may include operational account alerts, such as when a new contact-form inquiry is submitted to a client-owned website or a demo created for that client is viewed. Recipients may reply with questions or instructions, and 5th Element Digital may respond by text.

These alerts concern each client's own website and services. 5th Element Digital does not purchase, sell, rent, or share leads or contact lists, and this SMS program is not used for affiliate marketing, promotions, or cold outreach. Website visitors and contact-form submitters are not enrolled in this program or sent messages through it.

Message frequency

Message frequency varies based on account activity and your conversations with us. Replying with questions or instructions may result in additional service-related responses.

Message and data rates may apply. Consent to receive SMS messages is not a condition of purchasing any goods or services. Mobile carriers are not liable for delayed or undelivered messages.

Help & opt-out

Reply HELP for assistance, or email jason@5thelementdigital.com. Reply STOP at any time to opt out. After opting out, you will receive a confirmation and no further messages unless you enroll again.

How consent is obtained

Recipient phone numbers are provided directly by existing client-business contacts during onboarding. They are not collected from public forms, website visitors, purchased lists, or third parties. A 5th Element Digital team member verbally confirms the following script with each client-business contact before enrolling their number:

5th Element Digital:"As part of our service, we can send you automated SMS customer-care and account-alert messages about the services we provide to your business — for example, when your website receives a new contact-form inquiry or a demo created for you is viewed. You may reply with questions or instructions, and we may respond by text. We do not use this program for affiliate marketing, promotions, or cold outreach. Message frequency varies based on account activity and your conversations with us. Message and data rates may apply. Consent is not a condition of purchase. Reply HELP for help or STOP to opt out. Terms and Conditions are available at https://www.5thelementdigital.com/terms and our Privacy Policy is available at https://www.5thelementdigital.com/privacy. Would you like to receive these text messages?"

Client-business contact: "Yes please."

5th Element Digital: "Great! We will send you a text message to confirm your enrollment here shortly."

We only enroll a number after receiving an affirmative "yes." Enrollment is then confirmed with a one-time text: "You're now subscribed to 5th Element Digital SMS customer care. Message frequency varies. Message and data rates may apply. Reply HELP for help or STOP to opt out."

More information

See our Terms of Service and Privacy Policy.